Question 1

What’s the best way to clean your Aroma Lamp?

Accepted Answer

To clean your Aroma Lamp, simply remove the glass dish and clean it as needed. For a thorough clean, use alcohol wipes to remove any wax residue. It’s quick and easy!

Question 2

How do I clean my Diffuser?

Accepted Answer

To clean your diffuser, ensure that the unit is completely disconnected from any power outlet and remove the cable that is connected to the bottom. We recommend using warm water and white vinegar to gently remove any debris and dust from the water chamber. DO NOT submerge the unit. Once you have cleaned the unit, leave to drain, and dry upside down. Make sure that the unit is completely dry before reconnecting it to any power source.

Question 3

My Aroma Touch Lamp has stopped working, what should I do?"

Accepted Answer

If your lamp has stopped working it could be because of a few reasons. Please follow the troubleshooting measures below which will resolve most issues...
1. Check that the bulb is pushed down firmly - during transit the bulbs may come loose, before operating your lamp please ensure he bulb is securely pushed into it's socket.

2. Check to see if the bulb has blown - if this is the case you will need a GU9 35W bulb which can be bought here. 
3. Check to see if the fuse has blown - if this is the case you will need to replace the fuse and try your lamp again.

4. If you are in need of a new glass dish for your Aroma Touch Lamp, they can be purchased here. Or if you have a LED colour changing lamp you can purchase a new dish here.

Question 4

What should I do if my Diffuser isn’t working?

Accepted Answer

If your Diffuser isn’t working, try these steps: 1. Fill the water tank to its maximum capacity. The unit automatically switches off when water is low. 2. Ensure the cable is securely connected underneath the diffuser. 3. Check that the top is securely fitted to allow proper misting. 4. Clean the ultrasonic plate (the small circular opening in the water tank) using warm water and white vinegar to remove debris.

Question 5

What can I do if my Plug-In isn’t working?

Accepted Answer

If your Plug-In isn’t working, follow these steps: 1. Check if the bulb is intact. If it’s blown, you can purchase a replacement bulb here. 2. Inspect the copper connector tab below the bulb. If it’s flattened, gently lift it using a small tool (ensure the plug is disconnected first). 3. If the fuse has blown, contact us at 01733 341000 for assistance.

Question 6

Why isn’t my Plug-In melting the wax?

Accepted Answer

If your Plug-In isn’t melting the wax, it might be due to the type of wax you’re using. Our Plug-In Wax Warmers are designed for our Soya wax, which has a lower melting point. If you’re using a wax with a higher melting point (like paraffin), it may not melt properly. For Mosaic Plug-Ins, consider using a higher wattage bulb (E14 fixture, up to 15w). You can purchase bulbs here. Note: For 3D Plug-Ins, only use 9w bulbs to avoid overheating due to their metallic coating.

Question 7

My Salt Lamp isn't working, what should I do?"

Accepted Answer

If your salt lamp isn't functioning correctly, try the following troubleshooting methods which resolve most issues...

1. Check the bulb has not blown. If it has you can purchase a new one here.

2. Ensure the lead is not damaged and the fuse is still intact.

3. Always ensure that your salt lamp is not in an area that is humid or damp. This means do not place your salt lamp in the bathroom, steamy kitchen or near an open window.

Question 8

What should I do if my Water Fountain isn’t working?

Accepted Answer

If your Water Fountain isn’t working, try these steps: 1. Fill the water tank to its maximum capacity. 2. Ensure the pump is fully submerged. 3. Set the flow switch to 'full'. 4. Check that the pipe is properly connected to the top spout. 5. Place the fountain on a stable, level surface. 6. Regularly clean the pipes to prevent buildup using soap, water, or white vinegar in hard water areas. If algae or debris clogs the pump, it may stop working. Need a new pump? You can purchase one here.

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